New Guidelines For Passengers, Airport Employees and Tenants To Reduce The Spread of COVID-19
NASSAU, BAHAMAS June 1, 2020—Today, officials at the Nassau Airport Development Company (NAD) outlined reactivation plans in anticipation of increased commercial traffic at Lynden Pindling International Airport (LPIA).
On March 23, 2020, the government of The Bahamas placed restrictions on international and domestic travel as part of its response to the Coronavirus (COVID-19) pandemic. Airport stakeholders including airlines, commercial tenants and government entities are finalizing a comprehensive reactivation plan including recommendations from local Ministry of Health officials, the Centers For Disease Control, the World Health Organization and the Pan American Health Organization. Vernice Walkine, President & CEO of NAD said all entities at LPIA will adhere to new operating procedures in an effort to keep airport employees, passengers, and stakeholder partners safe.
“As we move closer to accommodating more commercial traffic at LPIA, we are being guided by the advice of local medical professionals. We’re also working closely within the Vantage Airport Group network of ten global airports, to share best practices for implementing new protocols in a dynamic airport environment.”
She continued, “We are putting the necessary measures in place to ensure the safety of our employees, passengers, and airport partners. Once commercial travel ramps up, there will be visible and necessary changes to the way we conduct business in terminal. Even with the changes, our commitment to providing the best experience for LPIA users remains the same.”
To observe social distancing guidelines required in public spaces, floor markers and signage are in place at check-in areas, pre-board security screening checkpoints, customs and immigration halls and in retail and food & beverage spaces.
Another major change at LPIA, only ticketed passengers and airport employees with valid-IDs will be allowed in the terminal buildings with the exception of persons who may require special assistance (elderly passengers, disabled persons or unaccompanied minors). Physical distancing will also be mandatory at baggage carousels on arrival.
Seating in the post-security hold rooms, where passengers wait for outgoing flights, have been reduced by about 30%. Travelers will also notice a reduction in the amount of seating in the food court and in check-in halls. Additional stanchions and barriers have been added to limit crowding in public areas in the terminals. NAD’s Commercial Development Team is working directly with commercial tenants to ensure that best practices are adhered to in their operating spaces, and that where appropriate they offer for sale to the traveling public critical items such as masks, hand sanitizer gels, etc.
This week, plexiglass barriers are being installed in the check-in halls in Terminal A and Terminal C as well as at boarding gates. Additional barriers will be installed in Bahamas Customs, Bahamas Immigration and at the rental car facility to reduce the potential transmission of COVID-19 between passengers and airport workers.
In accordance with emergency orders currently in place, all airport workers and passengers will be required to wear a mask or facial covering inside the airport terminals. Amenities such as the water fountains and children’s play areas will remain closed until further notice.
Airport cleaning teams will continue to sanitize high touch points such as escalator handrails, elevator buttons and door handles. NAD recently invested in additional equipment such as foggers and will be acquiring electrostatic sprayers to help the cleaning team apply chemicals in a more efficient and controlled manner over large areas. The company has also placed signage in all washroom facilities reminding users to engage in good hygiene practices.
“In addition to increasing the number of push and automated hand sanitizer stations we’ve also enhanced cleaning measures throughout our facilities. LPIA is known for its attention to detail as it relates to cleaning and our high customer satisfaction ratings speak to this. We’ve escalated the cleaning regimen in terminal by utilizing hospital grade EPA approved disinfectants which have been proven to kill 99.99% of viruses and germs,” Deborah Coleby, Vice President of Operations explained.
Members of the travelling public are encouraged to stay informed and alert regarding new changes to travel procedures. Once the airport resumes full operations, passengers should arrive at least three hours before a scheduled flight and be prepared to follow all safety protocols while at the airport.
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Photo caption: LPIA Stakeholders Finalize Reactivation Plans
Update: Airport Operations/COVID-19 Corona Virus
Tuesday, March 17, 2020
The Nassau Airport Development Company Ltd. wishes to advise the general public that Lynden Pindling International Airport (LPIA) is open and fully operational. The airport is not closing in the foreseeable future. We are continuing to monitor the global spread of COVID-19 and are working closely with local health officials and our airport partners to ensure the safety and security of all LPIA users.
We are asking members of the traveling public to contact their individual airlines for updates on flight schedules. A listing of all airlines and their contacts can be found on LPIA’s website. For the latest information on our airport operations, please visit www.nassaulpia.com and follow us on Facebook, Twitter and Instagram @nassau_lpia.
On behalf of our team here at Nassau Airport Development Company (NAD), I want to share important information regarding our airport’s response to the coronavirus (COVID-19) outbreak.
As passengers, employees, tenants and partners at Lynden Pindling International Airport (LPIA), your safety is always our first priority. Our comprehensive emergency response plan is currently activated and involves input from all primary stakeholders.
From the beginning of the coronavirus outbreak, we have been in direct contact with the Bahamas Ministry of Health, Bahamas Ministry of Tourism & Aviation, Bahamas Immigration, Bahamas Customs and other local agencies to ensure that our response takes into consideration the entire airport community.
Throughout our terminal buildings, we have placed additional hand sanitizing stations. Our cleaning technicians have also ramped up their activities in terminal, increasing the frequency of cleaning and disinfecting flat surfaces, handrails and door handles. Arriving passengers will also notice that Bahamas Immigration has discontinued self-service kiosks and are now screening individual passengers to determine their specific travel history prior to arriving at LPIA.
To date, there are three confirmed cases (edited March 20, 2020) of COVID-19 in The Bahamas. We recognize that this situation is evolving and we will be updating our website and social media platforms with any new developments impacting our airport community.
I would also like to encourage you to continue to follow the Bahamas Ministry of Health at https://www.facebook.com/MOHBahamas/ for the latest information on the country’s overall approach to managing the threat of coronavirus.
You can find the latest coronavirus information as it relates to travel to and from LPIA on our website https://nassaulpia.com/lpia-coronavirus-updates or follow us @nassau_lpia on Facebook, Twitter and Instagram.
We look forward to serving you at LPIA now and into the future. Our commitment is to continue to work with our partners to the safety and well being of our entire airport community.
Vernice Walkine, President and CEO,
Nassau Airport Development Company Limited
Nassau, Bahamas, February 12, 2020— On Monday February 17th, Nassau Airport Development Company (NAD) will resume its program of upgrading the old surfaces on the airside at Lynden Pindling International Airport, with pavement reconstruction on a portion of Taxiway Hotel Taxiway Hotel is a main access point on the airside where aircraft exit the runway and enter aprons to park and be serviced in between flights. The scheduled works will last approximately two months and will result in a full pavement restoration.
Passengers travelling during the peak travel periods (12 p.m.- 3 p.m. daily) and over Spring Break and the Easter holidays should be prepared for some delays when arriving or departing from LPIA as a result of the airside works, however, key stakeholders at the airport are working together to mitigate the impact on the operations at LPIA. Starting next week, Air Traffic Services (ATS) will activate contingency plans and implement operating procedures to manage traffic on the airside over the next two months.
“We are undergoing this essential pavement reconstruction in an effort to increase the lifespan of Taxiway Hotel, and ensure its surface remains safe. As traffic to the destination continues to grow, we must maintain our primary assets at a level that meets the airport’s current and future demands,” Deborah Coleby, Vice President of Operations at NAD explained.
To minimize the overall impact to operations on the airside, the project will be divided into two phases with each stage estimated to last approximately one month.
Last year, NAD completed major rehabilitation works on Runway 09/27 (now Runway 10/28) and Taxiway India (now Taxiway Papa). Works included a full rehabilitation of the asphalt pavement surface, extending the life of the runway, as well as installation of new lighting. Although smaller in scale, the current airside project will provide additional benefits to the overall airside operations. Additional works on airport aprons where aircraft park are scheduled to take place this year.
Motorists entering the airport from the entrance closest to the Domestic/International Departures and Domestic Arrivals terminal are asked to approach the area with caution as heavy equipment movement may be present over the next two months.
For the latest updates on operations at LPIA, visit www.nassaulpia.com or follow @Nassau_Airport on Instagram and Facebook.
Photo Caption: Pavement reconstruction on a portion of Taxiway Hotel at LPIA to commence on Monday February 17, 2020.
Vice President of Marketing & Commercial Development
Nassau Airport Development Company
Windward Public Relations
#29 Windward Road
As NAD Looks Forward To 2020 And Beyond
NASSAU, BAHAMAS: January 27, 2020— Today, officials at Nassau Airport Development Company (NAD) recapped performance highlights from 2019 as the team readies for growth and development plans at Lynden Pindling International Airport (LPIA) in 2020 and beyond.
For the period ending December 31, 2019, passenger numbers grew across all sectors with a total of 4.1 million passengers moving through the three terminals at LPIA, up 11% YOY. The attainment of 4 million passengers is a major milestone and first for the airport. The airport saw increases in all of its passenger segments, inter-island domestic passengers were up 5%, United States passenger saw a 14% increase and international non-United States passengers were up 6%.
Coming off a strong Easter weekend and a robust summer travel season, NAD had high expectations leading into its new fiscal year that began July 1, 2019 (FY2020). At the end of Q1 of FY2020, Hurricane Dorian severely impacted islands in the northern Bahamas. The island of New Providence received minimal impact and the airport remained open throughout the duration of the storm. LPIA accommodated some 1,155 relief flights in the aftermath and NAD waived all landing and parking fees for those humanitarian efforts.
In addition to fee waivers for humanitarian flights, NAD, along with airport manager Vantage Airport Group in partnership with LaGuardia Gateway Partners created a $30,000 fund to directly support the families of NAD employees impacted by the storm. NAD also contributed $10,300 from its Give. Change. terminal collection box initiative to the Bahamas Red Cross.
During the first four days of September 2019, more than 70 US and international flights were cancelled contributing to an 8.7% decline in passenger numbers that month compared to the previous year. By October, numbers began to recover with passenger totals increasing YOY by 6.3%. Passenger numbers increased 2.7% over prior year in November and 9.4% in December. Given 2018 was a year when NAD experienced record passenger numbers the YOY increases in 2019 were significant.
Vernice Walkine, President & CEO at NAD credits a targeted and aggressive marketing campaign by tourism stakeholders for the quick post Dorian recovery.
“For LPIA, our passenger numbers continue to recover following the disruption caused by Hurricane Dorian. Immediately after the storm, our partners at the Ministry of Tourism & Aviation, Nassau Paradise Island Promotion Board, Out Islands Promotion Board, Atlantis and Baha Mar made a comprehensive and concerted effort to market the destination to the world. They undertook an aggressive marketing campaign to drive home the point that the country was open for business and that the best way to support us was to continue booking vacations here,” Walkine said.
FY2019 also saw strong growth in NAD’s revenues which allowed LPIA to undertake major capital projects at the airport. In May 2019, the company began a phased demolition of the former domestic and international terminal building. The site will be reserved for potential future terminal expansion and is currently wrapped in a beautiful mural hand-painted by renowned local artist, Antonius Roberts and his art students at the University of The Bahamas.
Last month, NAD completed major rehabilitation works on Runway 09/27 (now Runway 10/28) and Taxiway India (now Taxiway Papa). The runway was restored to service November 29 and the Taxiway on December 19, 2019. The airport managers made good on their promise of completing the project within the final quarter of the year and were well positioned to handle the busy holiday period. Works included a full rehabilitation of the asphalt pavement surface, extending the life of the runway, as well as installation of new lighting.
In early 2019, NAD issued a Request for Proposal (RFP) for an airport hotel. Even with significant interest in the project, NAD has not determined a proponent to design, build and operate the proposed airport hotel but will continue to pursue the possibility of having such an amenity at LPIA in the future.
As NAD moves into 2020, the company will place added focus on growing its revenue streams. In the fall of 2019, LPIA rebranded its concessions programme and launched a customer-focused campaign Your Travel, Our Pleasure just before the holiday season. Two new duty-free retail stores opened in the US Departures terminal and the Domestic/International Departures terminal to bolster the airport’s overall commercial portfolio.
This year, NAD will issue an expression of interest (EOI) for an additional Fixed-Based Operator (FBO) at LPIA. This move is in direct correlation to the steady increase in traffic in the FBO sector and the demand NAD has experienced for airside land.
NAD’s Commercial Department will also place greater focus on non-aeronautical revenue generation over the next five years. “As the aviation industry evolves, we’re also seeking to evolve as an airport. We are considering the bigger picture looking at LPIA as an economic engine for the country,” Jan Knowles, Vice President of Marketing & Commercial Development explained. “Top priority will be given to the creation of a landside development plan over the next two years to maximize the opportunities available in the immediate airport vicinity.”
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Vice President of Marketing & Commercial Development
Nassau Airport Development Company
Windward Public Relations
#29 Windward Road
NASSAU, BAHAMAS — In an effort to mitigate the impact of heavy traffic on operations over the Thanksgiving weekend, key stakeholders at Lynden Pindling International Airport (LPIA) have finalized plans to manage high passenger volumes. Starting Wednesday November 27th through to Monday December 2nd approximately 90,000 travelers will move through the country’s major gateway. Officials are working together to manage aircraft movement and passenger flows in terminal.
“During holiday peak travel periods we wish to assure the travelling public that firstly, their safety is our paramount concern. Our overall objective is to make certain that a high level of efficiency prevails in the terminals coupled with excellent customer service resulting in a positive experience for our passengers. We continuously work with the key stakeholders to maximize the efficiency of operations and our goal is to mitigate any potential challenges within our facilities and to achieve this, we must work collaboratively with our key stakeholders,” said Deborah Coleby, Vice President, Operations at LPIA.
Bahamas Air Navigation Services Division (BANSD) has committed to ensuring that Air Traffic Services (ATS) is adequately staffed to handle the projected increase in air traffic during the critical holiday period. A notice to airmen (NOTAM) will be issued encouraging local general aviation charters to operate flights outside of the peak period of 11 a.m. – 3 p.m. so that they are able to avoid the traffic and potential delays to their customers.
During these peak travel periods, it is not unusual for LPIA to experience air saturation because of the amount of commercial aircraft and additional private aircraft in the airspace. Officials of BANSD have committed to work in tandem with the Miami Center to manage the flow of air traffic as efficiently as possible. Additionally, BANSD is scheduling its staff and boosting manpower to ensure that the demand and the saturation are well managed.
The Airport Authority has indicated that they will ensure that adequate staff members are deployed at all pre-board screening checkpoints as customary, during the peak travel periods between 11 a.m. – 3p.m. to manage the flow of traffic. In addition, NAD personnel will be in place to manage lines with a view to reducing queue times.
Bahamas Customs and Bahamas Immigration will also beef up staffing over the Thanksgiving period and Bahamas Immigration will continue to deploy team members to assist arriving passengers and direct them accordingly to the booths or the kiosks.
With runway rehabilitation works in the final stages, LPIA will likely operate as a single runway facility through the Thanksgiving weekend. Contingency plans remain in place and the airport will employ best practices used during the summer travel peak to manage traffic on the airside.
Coleby offered additional tips for LPIA passengers travelling during the holiday peak:
- Passengers should check-in at least three (3) hours prior to US-bound flights and two (2) hours prior to International departure flights with the exception of early morning flights. LPIA opens at 4:30 a.m. daily. It is recommended that passengers traveling on flights between 6:15a.m. and 7:30 a.m. arrive at the airport at 4:30 a.m. Arriving early allows for sufficient time to check in, clear security, find your gate and enjoy airport amenities.
- Thoroughly check your documents. Ensure that passports are valid. For US-bound flights, local passengers must be in possession of a US visa or a current police record issued within the last six months.
- Pack wisely. Restrictions still apply on liquids, aerosols and gels. Remember the 3-1-1 rule: 3.4 ounces or less per container for liquids, gels or aerosols; packed in 1 quart-sized clear plastic zip-top bag; limit of 1 bag per passenger.
- While waiting on the security lines place coins, keys and any small metal items in the screening bin, remove jackets and outerwear and unpack your laptop and other devices. Be sure to wear comfortable clothing and shoes that can be easily removed. Leave gifts unwrapped. They may be opened for inspection as part of the baggage screening process.
- Confirm travel details in advance. Days before your flight, check your reservation and determine baggage specifications. Consider travelling outside of the peak departure times. Early morning and evening flights are considered off-peak.
- Stay connected by checking the airport website www.nassaulpia.com for the latest updates on flight schedules and information on parking, in-terminal services or new security regulations and procedures. Also, be sure to follow your individual airline carriers on social media for more specific flight details.
- Use your time in-terminal wisely- Pick up last-minute gift items, a snack or magazine at one of our airport stores. Use free airport Wi-Fi to send emails or relax and enjoy our shopping and dining amenities at LPIA.
Amazon’s Disaster Relief Efforts in The Bahamas
Following the devastation of Hurricane Dorian on the islands of Abaco and Grand Bahama, we are thankful to our many partners like Amazon.com Inc. who brought much needed support at just the right time to just the right people in The Bahamas. The video and link below tell the story of their amazing support offering logistical assistance, technical resources, and teams of volunteers. Special thanks to Abe, Sam, Dave and Jordan, Amazonians who embody Amazon’s desire to do good and have a positive impact on communities.
United Airlines Captain Jane Weeks is trading in her wings to drop anchors in the pristine waters of The Bahamas. Last week, the veteran commercial pilot made her final approach to Lynden Pindling International Airport (LPIA), landing in her favorite destination and retiring as a commercial pilot. Flight UA1480/1539 from Newark, NJ arrived shortly after 1p.m. on Thursday October 17th. Captain Weeks and her crew were greeted with a water salute on the tarmac to mark the occasion. A pilot for more than four decades, Captain Weeks has brought thousands of visitors to Nassau over the years. This is her 29th year with United Airlines. “It’s been a long and wonderful career,” she shared from the cockpit. “I love Nassau! This is my favorite place to go. I wanted to fly this route everyday and I always wanted to do this as my last stop.” United Airlines General Manager at LPIA Barbara Chong and her team boarded the aircraft to congratulate Captain Weeks on her final flight and to thank her for the many years of service to the destination. When asked about her immediate retirement plans, Capt. Weeks said, “Looks like I’m coming back to go fishing!”
NASSAU, BAHAMAS November 21, 2019— This week, stakeholders at Lynden Pindling International Airport (LPIA) will meet to finalize plans for managing increased traffic over the upcoming holiday period. Officials estimate some 90,000 passengers will move through LPIA’s three terminals between Wednesday November 27th and Monday December 2nd as the peak travel season kicks off with American Thanksgiving. Another surge in passenger traffic is expected between mid-December through to New Year’s Day.
On Friday, stakeholders from Nassau Airport Development (NAD), Bahamas Immigration, Bahamas Customs, Airport Authority, US Customs & Border Protection (USCBP), Air Traffic Services (ATS), Airline Operators, Airport Police and the Road Traffic Department will review Standard Operations Procedures (SOPs) and examine contingency plans.
Key consideration will be given to ongoing runway works at the country’s major gateway. In June, NAD partnered with BHM for major rehabilitation on Runway 09/27 (soon to be Runway 10/28) and Taxiway India at LPIA. The works include the rehabilitation of the asphalt pavement surface to extend the life of the runway, in addition to the installation of new lighting.
Vernice Walkine, President & CEO of NAD estimates that the runway works will be completed before the end of the year even as the airport team prepares to meet the increase in traffic. “After coming off of a strong October with 126,575 passengers representing a 6.29% growth YOY, we’re anticipating solid numbers in November, December and into early January. For the high season, our goal is to work closely with various stakeholders to mitigate challenges that may result from the increase in traffic. We want to ensure a positive passenger experience for all of our users,” she said.
“Throughout Thanksgiving, LPIA will operate as a single runway facility as we continue our efforts to improve the airport. We operated quite effectively during the peak summer days with all stakeholders doing their part. Contingency plans remain in place for the runway rehabilitation project ensuring that our airport runs in a safe and efficient manner, meeting all international safety standards.”
Passenger overall wait times in terminal will factor heavily in the discussions among stakeholders. Particular focus will be placed on managing the flow in pre-security clearance areas, US Customs, Bahamas Immigration and Bahamas Customs during the peak periods of 12 p.m.- 3 p.m.
Airport Authority will fully staff screening areas at LPIA, with processing beginning at 5:15a.m. to accommodate early morning flights. Air Traffic Services has also committed to scheduling sufficient team members to efficiently manage commercial and general aviation arrivals and departures during peak periods.
Passengers should arrive at LPIA three (3) hours ahead of US-bound flights and two (2) hours prior to international and domestic flights. Travellers are also encouraged to communicate directly with their airlines for the latest flight updates and visit www.nassaulpia.com or follow @nassau_airport for operational updates from LPIA.