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LPIA Stakeholders Close Out Spring Break Travel Peak, Plan Ahead For Heavy Easter Traffic In Terminal

NASSAU, BAHAMAS April 15, 2019— As a busy spring break travel period comes to a close, key stakeholders at Lynden Pindling International Airport (LPIA) will continue operational measures to manage heavy traffic anticipated over the Easter holiday weekend.

In February of this year, 322,596 passengers moved through LPIA, up 21.9% year-over-year with similar growth trends expected when March actual passenger numbers are tallied. Nassau Airport Development Company (NAD) officials are expecting additional growth in passenger numbers during April and in particular over the four-day period between April 19 (Good Friday) and April 22 (Easter Monday).

Last quarter NAD, in partnership with airport stakeholders, developed a new set of Standard Operating Procedures (SOPs) to manage the significant growth in passenger movement from the curbside to the gate and vice versa at LPIA.

“We have seen high passenger traffic in-terminal over the past 15 months with an 11% growth year-over-year in 2018 and figures for the first quarter of this year showing growth of 20% over prior year. For the upcoming Easter holiday period, we are continuing to evaluate and tweak our SOPs in real time to accommodate larger passenger volumes in our facilities,” Vernice Walkine, President & CEO of NAD explained.

“We are working closely with all stakeholders to ensure that the airport performs at a level that provides an exceptional arrivals and departures experience for our users. Our efforts are coordinated and focused on using increased manpower, existing technology and effective communication between agencies to improve the overall operations during peak periods.”

LPIA stakeholders include Bahamas Immigration, Bahamas Customs, Airport Authority, US Customs & Border Protection (USCBP), Nassau Flight Services (NFS), Air Traffic Services (ATS), Airline Operators, NAD Operations, NAD Parking & Ground Transportation, Airport Police and the Road Traffic Department.

Earlier this year, all agencies were presented with the SOPs based on their role of execution in the overall airport operations. Entities are also given projected passenger numbers three days prior to anticipated peaks, allowing them sufficient time to review and schedule manpower accordingly. The passenger projection charts detail arrivals and departures traffic in hourly intervals and highlight peaks within each of the three terminals at LPIA.  This is a powerful tool when used in conjunction with historical passenger numbers.

A busy day for international arrivals at LPIA is approximately 5,000 passengers. In February, the airport recorded nine days with international arrivals between 6,000 – 7,500+ passengers. On March 9, a record breaking 8,245 passengers were processed through Bahamas Immigration and Customs. In US Departures, busy days are when 5,000 passengers are processed through the preclearance facility. During the first quarter of 2019, officials logged multiple 6,500- 7,000 passenger departures days. On the airside, LPIA recorded a total of 13,114 aircraft movements in January 2019 and 12,386 in February 2019, up 8.58% over the previous year.

For the Easter holiday weekend, LPIA’s operations plan will focus on processing areas including pre-board screening in the US Departures terminal and the International/Domestic Departures terminal as well as queue management in US Customs, Bahamas Immigration and Bahamas Customs.  All areas should be well-staffed and queue times in the terminals should be 30 minutes or less.

Stakeholders will also continue customer-focused measures implemented earlier this year.  To expedite the flow of passengers on arrival, officers in the Bahamas Immigration Hall will process large families with young children and senior citizens on separate lines during the peak periods between 12pm – 3pm.  NAD Operations team will again position Line Management Agents (LMAs) to organize traffic flow in the US Departures Terminal check-in hall with the goal of processing times falling within a 30-minute window.

Walkine continued: “In addition to measures being taken in-terminal, our plans for the upcoming Easter holiday weekend will also focus on traffic management. NAD’s Parking & Ground Transportation team will continue to work directly with Road Traffic Department officers and the Airport Police to manage vehicular traffic on the landside of our operations. Our Scheduling team will work closely with airlines and ground handlers to maximize gating operations on the apron.”

As it relates to air traffic management, Air Traffic Services will have the added staffing required to efficiently manage the increased commercial and general aviation arrivals and departures from LPIA during this busy period.

With passenger estimates projected to exceed Easter 2017 and 2018, airport officials are encouraging the traveling public to allow for sufficient processing times on travel days and to stay tuned to NAD’s social media channels and communicate directly with airlines for important travel updates.  NAD along with the Nassau/Paradise Island Promotion Board, the Ministry of Tourism and LPIA commercial partners will host holiday themed activities in-terminal featuring musical entertainment from local schools and bands, LPIA’s Baggage Claim Game in the International Arrivals terminal and a visit from the Easter Bunny.

LPIA Stakeholders Close Out Spring Break Travel Peak, Plan Ahead For Heavy Easter Traffic In Terminal

NASSAU, BAHAMAS April 15, 2019— As a busy spring break travel period comes to a close, key stakeholders at Lynden Pindling International Airport (LPIA) will continue operational measures to manage heavy traffic anticipated over the Easter holiday weekend.

In February of this year, 322,596 passengers moved through LPIA, up 21.9% year-over-year with similar growth trends expected when March actual passenger numbers are tallied. Nassau Airport Development Company (NAD) officials are expecting additional growth in passenger numbers during April and in particular over the four-day period between April 19 (Good Friday) and April 22 (Easter Monday).

Last quarter NAD, in partnership with airport stakeholders, developed a new set of Standard Operating Procedures (SOPs) to manage the significant growth in passenger movement from the curbside to the gate and vice versa at LPIA.

“We have seen high passenger traffic in-terminal over the past 15 months with an 11% growth year-over-year in 2018 and figures for the first quarter of this year showing growth of 20% over prior year. For the upcoming Easter holiday period, we are continuing to evaluate and tweak our SOPs in real time to accommodate larger passenger volumes in our facilities,” Vernice Walkine, President & CEO of NAD explained.

“We are working closely with all stakeholders to ensure that the airport performs at a level that provides an exceptional arrivals and departures experience for our users. Our efforts are coordinated and focused on using increased manpower, existing technology and effective communication between agencies to improve the overall operations during peak periods.”

LPIA stakeholders include Bahamas Immigration, Bahamas Customs, Airport Authority, US Customs & Border Protection (USCBP), Nassau Flight Services (NFS), Air Traffic Services (ATS), Airline Operators, NAD Operations, NAD Parking & Ground Transportation, Airport Police and the Road Traffic Department.

Earlier this year, all agencies were presented with the SOPs based on their role of execution in the overall airport operations. Entities are also given projected passenger numbers three days prior to anticipated peaks, allowing them sufficient time to review and schedule manpower accordingly. The passenger projection charts detail arrivals and departures traffic in hourly intervals and highlight peaks within each of the three terminals at LPIA.  This is a powerful tool when used in conjunction with historical passenger numbers.

A busy day for international arrivals at LPIA is approximately 5,000 passengers. In February, the airport recorded nine days with international arrivals between 6,000 – 7,500+ passengers. On March 9, a record breaking 8,245 passengers were processed through Bahamas Immigration and Customs. In US Departures, busy days are when 5,000 passengers are processed through the preclearance facility. During the first quarter of 2019, officials logged multiple 6,500- 7,000 passenger departures days. On the airside, LPIA recorded a total of 13,114 aircraft movements in January 2019 and 12,386 in February 2019, up 8.58% over the previous year.

For the Easter holiday weekend, LPIA’s operations plan will focus on processing areas including pre-board screening in the US Departures terminal and the International/Domestic Departures terminal as well as queue management in US Customs, Bahamas Immigration and Bahamas Customs.  All areas should be well-staffed and queue times in the terminals should be 30 minutes or less.

Stakeholders will also continue customer-focused measures implemented earlier this year.  To expedite the flow of passengers on arrival, officers in the Bahamas Immigration Hall will process large families with young children and senior citizens on separate lines during the peak periods between 12pm – 3pm.  NAD Operations team will again position Line Management Agents (LMAs) to organize traffic flow in the US Departures Terminal check-in hall with the goal of processing times falling within a 30-minute window.

Walkine continued: “In addition to measures being taken in-terminal, our plans for the upcoming Easter holiday weekend will also focus on traffic management. NAD’s Parking & Ground Transportation team will continue to work directly with Road Traffic Department officers and the Airport Police to manage vehicular traffic on the landside of our operations. Our Scheduling team will work closely with airlines and ground handlers to maximize gating operations on the apron.”

As it relates to air traffic management, Air Traffic Services will have the added staffing required to efficiently manage the increased commercial and general aviation arrivals and departures from LPIA during this busy period.

With passenger estimates projected to exceed Easter 2017 and 2018, airport officials are encouraging the traveling public to allow for sufficient processing times on travel days and to stay tuned to NAD’s social media channels and communicate directly with airlines for important travel updates.  NAD along with the Nassau/Paradise Island Promotion Board, the Ministry of Tourism and LPIA commercial partners will host holiday themed activities in-terminal featuring musical entertainment from local schools and bands, LPIA’s Baggage Claim Game in the International Arrivals terminal and a visit from the Easter Bunny.

Nassau Airport Development (NAD) supports The Bahamas National Youth Choir as they prepare for their 29th Annual Concert this week (April 10-13, 2019) at the Dundas Centre for The Performing Arts Complex .  Please support the choir as they continue the legacy of their founding director the late Cleophas Adderley.

Presenting the donation cheque to Mr. Dexter Fernander, President of The Bahamas National Youth Choir is Mrs. Sian Bevans, Director of Human Resources at NAD

Nassau Airport Development’s (NAD) supports The Bahamas Red Cross as they prepare for their 78th Annual Fair this weekend (Saturday, April 6, 2019) at Clifford Park.  Please support the fair and the Red Cross’ mission which is to assist the less fortunate in our community.

Presenting the donation cheque to Ms. Terez Curry, Acting President of The Bahamas Red Cross is Ms. Villiemae Black, Manager Human Resources at NAD

Jameeya Joseph is a Barista at Starbucks in the US Departure Terminal! Focused on service delivery, Jameeya serves up the warm and uniquely Bahamian experience that makes LPIA a top airport in the region. She is pictured centre with David Adams, Manager, Commercial Operations and Charlotte Knowles-Thompson, Marketing Coordinator.

NASSAU, BAHAMAS March 25, 2019— Today, Nassau Airport Development Company (NAD) officials revealed the top Airport Service Quality (ASQ) performers at Lynden Pindling International Airport (LPIA). During the final quarter of 2018, airline partners Bahamasair (Domestic Sector), Air Canada (International Sector) and United Airlines (US Sector) earned high marks on passenger survey scores.

Every quarter, passengers score airlines operating commercial service out of LPIA on key performance indicators relating to the overall check-in process. Survey questions focus specifically on three areas—Waiting Time In Check-In Queue/Line, Efficiency Of Check-In Staff and Courtesy, Helpfulness of Check-In Staff.

NAD began the ASQ survey program in 2011 as a way to benchmark LPIA with other airports in the region and with global airports serving 2-5 million passengers annually.  In 2018, LPIA processed nearly 3.7 million passengers, up 11% over calendar year (CY) 2017.  With the increase in traffic, airport stakeholders closely monitored customer satisfaction scores to determine the impact higher passenger numbers would have on the overall results.

Deborah Coleby, Vice President of Operations at NAD said the company worked with partners throughout the year, paying particular attention to service levels provided in the terminals.

“The ASQ survey program gives us a snapshot of how our passengers experience the terminals at LPIA. Results highlight areas where we are performing well and also provide key indicators on areas where improvement is needed. With increased traffic in each sector of our operations, we began meeting with our partners in Q3 of 2018 to discuss strategies to continue to improve service levels.  As a result, in Q4 2018 we saw an increase in our KPI’s (Key Performance Indicators),” she explained.

ASQ scores showed improvements in the following survey categories from Q3 to Q4 : Waiting Time In Check-In Queue/Line increased from 4.04 in Q3 to 4.23, Efficiency Of Check-In Staff moved from 4.12 in Q3 to 4.28 and Courtesy, Helpfulness Of Check-In Staff grew from 4.11 in Q3 2018 to 4.27.

Coleby continued: “We want to congratulate all of our airport partners particularly the winners from the most recent quarter for their commitment to providing a high level of service. Our goal is to continue to support our stakeholders as we meet and exceed what is required to run a safe and efficient airport operation.”

On March 7, 2019, British Airways Captain Gordon Black landed his final flight as a commercial pilot touching down at Lynden Pindling International Airport (LPIA). For decades, the veteran pilot flew over the beautiful waters of The Bahamas and wanted to officially end his career making the long-haul trip from London to Nassau. Company officials at Nassau Airport Development (NAD) received word that Captain Black chose LPIA to end his 43-year career and wanted to support British Airways as the airline recognized one of its valued team members. When flight #253, a 777 Boeing jet touched down from London Heathrow Airport, the aircraft was greeted with a water salute on the tarmac. British Airways station manager Krishna Thompson-Rolle and her team welcomed Captain Black, his wife and the entire crew with cake and balloons.  NAD also presented Captain Black with a gift to commemorate the occasion.

 

NASSAU, BAHAMAS January 21, 2019— Today, Nassau Airport Development Company (NAD) issued the Request for Proposal (RFP) for an on-site hotel at Lynden Pindling International Airport. The successful proponent will design, finance, construct and operate the hotel to meet the needs of domestic and international travelers.

Read more here: NAD Issues Airport Hotel RFP Outlines Submission Guidelines

NAD to Release Airport Hotel RFP on January 21st

Nassau Airport Development Company Limited (NAD) is seeking proponents to design, finance, construct and operate an on-site hotel at Lynden Pindling International Airport. On Monday, January 21, the company will issue a Request for Proposal (RFP) document outlining details required to bid on the proposed airport hotel project. Final proposal submissions will be due on Friday, May 24, 2019.

The hotel and facility would play an important role in meeting the needs of connecting or in-transit domestic and international travelers; and enhance the passenger experience by providing conveniences, quality services and amenities for both business and leisure passengers.

More information about this exciting opportunity is available in the attached Press Release.

Press Release – NAD to Release Airport Hotel RFP on January 21st

Starting next summer American Airlines will offer year-round service between Chicago and Nassau, the blossoming of a route that began as a seasonal winter service. The move strengthens the carrier’s commitment to the destination, rounding out its current roster of flights to The Bahamas from Charlotte, Miami, Philadelphia, Washington D.C and Dallas/Fort Worth.

“American has a long and proud history in The Bahamas and we look forward to continuing to strengthen our footprint next summer as our Nassau-Chicago service begins to operate year-round,” said Alfredo Gonzalez, the carrier’s managing director for the Caribbean.

“This new route will provide our customers flying to and from The Bahamas with year-round access to this important destination and connecting hub in the United States, where we currently operate more than 480 daily flights to more than 130 destinations around the world.”

The good news comes as the Nassau Airport Development Company (NAD) celebrates a banner year thus far having just posted a record-breaking summer travel season.

“We continue to be delighted with our 31-year partnership with American Airlines, a carrier which offers more than 130 weekly flights to six destinations in the country,” said Jan Knowles, NAD’s vice president of marketing and commercial development. “American Airlines provides a robust schedule of flights between The Bahamas and the United States helping to drive air travel growth.”

More than 3.5 million passengers passed through LPIA in the 2018 fiscal year with the airport serving 55 destinations via 24 airlines.

 

On September 5th – 6th, NAD’s Environmental Coordinator Mechelle Sweeting participated in the annual ACI-LAC (Airports Council International Latin-American/Caribbean) training seminar on Airport Environmental Management, held in Miami, Florida. Mechelle joined a group of twenty-seven (27) representatives from the LAC aviation community in learning the latest on Aircraft Noise Monitoring, Climate Change, Wildlife Trafficking and Carbon Management.

Mechelle also attended the Environmental Committee meeting on September 7, 2018 whereby she was able to network with representatives from fellow Caribbean airports such as Barbados, the Cayman Islands and Jamaica.

Director General, Javier Martinez Botacio, expressed enthusiasm and gratitude for the attendance/participation of the delegates from Caribbean airports and looks forward to more involvement in 2019.

 

Photo caption: M. Sweeting, Javier Martinez Botacio and ACI-LAC’s Industry Affairs Manager Francisco Medela Alonso.